To facilitate telecom consumers, PTA has launched a Consumer Support Center with efficient and trained agents. The CSC services will be available 7 days a week from 9:00 AM–9:00 PM through a dedicated toll free no: 0800-55055.
Chairman PTA, Major Gen. Amir Azeem Bajwa (R) launched the CSC today at PTA HQs, Islamabad. The aim of new CSC is to provide ease and facilitation to the public for lodging their complaints pertaining to telecom services.
Consumers can register their complaints related to cellular mobile telephony, internet service providers, fixed/wireless telephony, DIRBS), web content reporting (blasphemy, pornography etc.), UAN, Toll free, UIN and allocation of short/CVAS registration amongst others.
Chairman PTA said
PTA is well conversant about issues faced by telecom consumers. The launching of the CSC demonstrates the Authority’s commitment to innovation, deeper understanding of the consumers’ needs and progressive-solutions-to-be-provided-to-them.
Telecom consumers are encouraged to take up their complaints with their relevant service providers. In case a consumer’s complaint is not addressed by the relevant telecom operator or they are unsatisfied, they may contact PTA CSC or website: pta.gov.pk.